How to Return COVID-19 and Flu Vaccines — 2024-2025 Season

If you have COVID-19 or flu vaccine doses left from this past season, now is the time to return them. We’ve listed the instructions for each manufacturer below. Please note that each manufacturer has a specific deadline. Once you have returned your vaccines, please allow 4-6 weeks for processing time.

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COVID-19 Vaccines 

Moderna –

• If customer purchased Moderna COVID-19 vaccine through www.ModernaDirect.com, please click here for directions on how to obtain a Return Authorization (RA) from Inmar. Once you receive the RA from Inmar, the customer is responsible for shipping the vaccine to Inmar. It does not need to be refrigerated. Returns must be shipped back prior to August 31, 2025.

• If customer purchased the Moderna COVID-19 vaccine through a distributor, please contact the distributor for information on how to return the unused COVID-19 vaccine. Each distributor will have its own return policy and return deadlines.

Pfizer –  

• Please click here for directions on how to return Pfizer COVID-19 vaccines. All returns must be received prior to September 15, 2025.

Flu Vaccines

Sanofi –

Customers are eligible to return up to 15% of their shipped influenza reservation by presentation. Returns exceeding the allowable thresholds will receive a federal excise tax credit only. To get started, log in to www.VaccineShop.com and follow these simple steps:

1. Once logged into www.VaccineShop.com, navigate to the Returns Tab.
2. Select “Create a Return” from the dropdown menu.
3. Enter product details, quantity in doses, number of boxes requiring Return Authorization labels, and account user’s email address.
4. Click “Submit” to complete your Return Authorization.
5. Check the status of your return by clicking the “Return History” tab.

To view the quick guide, please click here. For additional assistance, you can also reference the many resources available, including VaccineShop’s Returns Help Center which has many short instructional videos such as: Help Me With My Return, What’s My Return Status Mean? or the VaccineShop Returns Quick Guide.

Please note all eligible influenza returns must be physically received by Inmar no later than July 31, 2025, otherwise credit will be given for federal excise tax only. We encourage you to send your return immediately upon expiration for timely processing. 

If you have any questions or are unable to process returns on VaccineShop.com, please contact me Sanofi’s Customer Service, 1-800-VACCINE (822-2463). 

Seqirus –

Customers must complete the return requests by June 15, 2025, after which the product must be received by Inmar no later than June 28, 2025.

• If customer have a direct account with Inmar, they can log into their www.flu360.com account. On the right side of the screen, click on “Orders” then “Returns.”  Please click here for Influenza Vaccine Returns FAQ and checklist.

• If customer does not have a direct account with Inmar, please click here to download the return form.

If you have any questions, please email Amy Bullock at abullock@primarycarealliance.com or call her at (801) 369-3933